8D Problem Solving
The focus of this course is to give the delegates practical advice on how to
tackle all problems in a structured manner. This is achieved by adopting one of
the most commonly used automotive industry standards, the 8D approach. The
reasons for this are that it takes the problem solver through a logical and
necessary series of steps required for successful problem solving.
These include:
- The need to protect the Customer.
- Accurately determine the problem requiring resolution.
- Correct and methodical approach to find the root cause and the escape point (the point in the process that allowed the Customer to experience this problem).
- Determine appropriate permanent resolution to the problem.
- Prevent recurrence of the problem.
The course explains the problem solving rationale and the importance of
sequentially working through each progressive step of the problem solving
approach regardless of the complexity of the problem.
There is considerable focus placed on the use of a wide selection of optional
additional tools to provide answers and evidence for your problem solving
activities. Time and care is placed on the decision process used to determine
the need to invoke the use of these additional tools, this is done through the
use of three case studies.
The course is available as:
- 1 day Awareness Session
- 2 day Training course
- 3+ day Facilitated Deployment
- 4 day Subject Facilitator training
Awareness Session
A 1 Day introduction to a structured Problem Solving method that is used
throughout the automotive industry and beyond. Delegates will understand the
problem solving method, the importance of teamwork & the links to
other tools. In
aaddition delegates will appreciate root cause analysis & preventing
reoccurrence.
Training Course
Recommended Attendees
Product Design, Manufacturing, Quality Control, Supplier Liaison personnel
Course Outcomes
On completion the attendee will be able to :
On completion the attendee will be able to :
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Understand the fundamental principles on which problem solving is based including teamwork.
-
Appreciate the need for a standardised approach.
-
Appreciate the benefits of utilising a standardised report format for all problems.
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& Have an understanding of the practical application of the supporting tools required for successful problem resolution.
Facilitated Deployment
The emphasis of this course, in addition to teaching the practical application
of the methodology, is to progressively, in real time, explain the content as it
is utilised to solve a problem of your choice. The final outcome will be the
solution to your problem.
The timings are dependant on the complexity of your chosen problem and the
extent of our involvement.
Subject Facilitator
The emphasis of this course, in addition to teaching the
practical application of the methodology, is to enable the delegates to be
successful Facilitators able to lead Problem solving teams.
All training is provided conveniently at your own site for up to 10 delegates. All you need to provide is the room, your normal catering & of course the delegates.